Responsible Gaming at ck97 — Play Safe, Stay in Control

At ck97, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress, personal hardship, or harm. We are fully committed to responsible gaming practices and have built a set of player-protection tools into our platform specifically so that every registered player in Bangladesh can set their own boundaries and play comfortably within them.

This page outlines the responsible gaming policy at ck97, the tools available to help you stay in control, the warning signs of problem gambling, and how to reach our support team if you need help. We encourage every player to read this page carefully and to use the tools described here whenever needed.

Our Responsible Gaming Commitments

• All players must submit valid government-issued ID during the KYC verification process before any withdrawal can be processed.
• Any player found to be under 21 years of age will have their account immediately suspended and all funds returned, pending investigation.
• Players are responsible for ensuring that no person under 21 has access to their ck97 account, login credentials, or payment methods.

• Daily deposit limit: caps the total amount you can deposit within any single 24-hour period, helping you avoid impulsive spending decisions.
• Weekly deposit limit: prevents total deposits across a 7-day window from exceeding a set threshold, keeping your week-on-week gambling budget predictable.
• Monthly deposit limit: the broadest cap, designed for players who prefer to manage their gambling budget on a calendar-month basis.
• Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooling-off delay — giving you time to reconsider before the increase is applied.

• 24-hour time-out: a one-day pause ideal for players who feel they need to step back after a losing session or a period of intense play.
• 7-day time-out: a one-week break suited to players who wish to reassess their gambling habits or address concerns that have arisen during the week.
• 30-day time-out: a one-month pause giving players a meaningful break to regain perspective on their gambling activity before returning to the platform.
• During a time-out, all login access, betting, and deposit functions are suspended. Any pending withdrawals will continue to be processed normally.

• To request self-exclusion, contact our support team at [email protected]. State clearly that you wish to self-exclude and the period you are requesting (minimum 6 months, up to permanent exclusion).
• Once a self-exclusion is in place, ck97 will not send you marketing communications for the duration of the exclusion period. Your account and all associated data will be preserved in line with our data retention policy.
• Self-exclusion periods cannot be reversed early. At the end of the period, reinstatement requires a formal request and a mandatory cooling-off verification before account access is restored.

• View a full history of your deposits, bets placed, wins, and net loss or gain at any time from your account dashboard.
• Session duration tracking lets you see exactly how long you have been logged in and playing — valuable context when reviewing your habits.
• We recommend reviewing your gambling history at least once a month. If the numbers surprise you, it may be time to set a limit or take a break.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. If any of the following warning signs apply to you, please take them seriously and reach out to our support team or a professional counselling service.

These signs do not mean you are a bad person — they are recognised symptoms of a condition that many people face. Seeking help early is always the right decision. ck97's support team is here for you, and we can point you to professional resources as needed.

Tips for Staying in Control

Responsible gambling is an active practice, not just a passive intention. Below are practical tips that ck97 recommends to every player as part of a healthy approach to gaming.

• Always set a budget before you start playing and stick to it regardless of whether you are winning or losing. Never gamble with money you cannot afford to lose.
• Treat gambling as entertainment, not as a way to make money. The house always has an edge — approach every session with that understanding firmly in mind.
• Take regular breaks during gaming sessions. Stand up, move around, and give your mind a rest. Continuous play without breaks impairs decision-making.
• Never gamble under the influence of alcohol, stress, or emotional distress. These states can lead to poor decisions and escalating bets beyond your planned budget.
• Do not chase losses. Accepting a loss and walking away is a sign of a disciplined, responsible player — not a failure.
• Balance your gambling activity with other hobbies and social activities. Gambling should be one small part of a full, balanced life — never the central focus.

• Never save your ck97 login credentials in a browser or app on a shared device. Always log out after each session, especially on shared phones or tablets.
• Use device parental controls and content-filtering tools available on Android and iOS to block access to gambling websites for other users of the device.
• If you suspect that a minor has accessed your ck97 account, contact our support team immediately. We will review the account activity and take appropriate action.

Need Help? Contact Our Support Team

If you feel that gambling is negatively affecting your life, your relationships, or your finances, please do not hesitate to reach out. Our support team is trained to handle responsible gaming concerns with discretion and empathy. You will not be judged — you will be helped.