ck97 Privacy Policy — How We Handle Your Personal Data

ck97 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and use our online casino and sports betting platform at ck97.org. This Privacy Policy describes how we collect, use, store, share, and protect personal information relating to registered players and visitors to our platform. This policy applies to all players accessing ck97 from Bangladesh and other jurisdictions where use of the platform is permitted.

By registering an account with ck97 or by continuing to use our platform after this policy has been made available to you, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the ck97 platform and contact our support team to close your account.

Our Privacy Commitments at a Glance

• Identity information: full name, date of birth, gender, and a copy of a government-issued identity document (national ID or passport) provided during KYC verification.
• Contact information: email address, phone number, and residential address as provided at registration or during account verification processes.
• Financial information: deposit and withdrawal transaction records, payment method details (e.g., bKash account number, Nagad number, card type — but never full card numbers), and account balances.
• Usage data: IP address, device type, browser type, operating system, session duration, pages visited, games played, and betting history generated during your use of the ck97 platform.
• Communications: records of any correspondence between you and ck97 customer support, including live chat transcripts, email exchanges, and support tickets.

• Account management: to create and maintain your ck97 account, process your registration, verify your identity as required by KYC obligations, and manage your account settings and preferences.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to make games, betting markets, and promotions available to you; and to provide customer support.
• Compliance and fraud prevention: to comply with applicable anti-money laundering (AML) obligations, to verify player eligibility (including age verification), to detect and prevent fraud, and to meet any other legal or regulatory requirements.
• Platform improvement: to analyse aggregated and anonymised usage data in order to improve the ck97 platform, identify technical issues, and develop new features and gaming content that better serve our players.
• Marketing communications: to send you promotional offers, bonus notifications, and relevant gaming news — but only if you have opted in to receive such communications. You may opt out at any time by contacting support or adjusting your account preferences.

• Contract performance: processing is necessary to fulfil the contract between you and ck97 — specifically to register your account, process your transactions, and deliver the gaming services you have requested.
• Legal obligation: processing is necessary to comply with applicable legal requirements, including anti-money laundering legislation, age verification obligations, and regulatory reporting duties.
• Legitimate interests: processing is necessary for ck97's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud detection, platform security, and service analytics.
• Consent: where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting us or updating your communication preferences.

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks receive only the transaction data necessary to process your deposits and withdrawals. Full payment credentials are handled by those providers' own secure systems.
• Game content providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe may receive anonymised session and gameplay data for technical and RNG audit purposes. They do not receive your identity or financial data.
• Compliance and regulatory bodies: where required by applicable law, ck97 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities.
• Technology service providers: hosting providers, cybersecurity partners, and analytics services that assist in operating the ck97 platform are bound by strict data processing agreements and may not use your data for their own purposes.

• Account data: retained for the duration of your active account and for a minimum period of five years following account closure, in line with standard AML record-keeping obligations.
• Transaction records: retained for a minimum of five years as required for financial compliance and audit trail purposes.
• Support and communications data: retained for up to two years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.

• Essential cookies: required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without impairing core functionality.
• Analytics cookies: used to collect anonymised data about how players use the platform, which pages are visited most frequently, and where technical issues arise. This data helps us improve ck97 continuously.
• Managing cookies: you can control and delete cookies through your browser settings at any time. Please note that disabling non-essential cookies may affect certain features of the ck97 platform but will not prevent you from using core services.

• Right of access: you have the right to request a copy of the personal data that ck97 holds about you, together with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: in certain circumstances, you have the right to request that ck97 delete your personal data. This right is subject to our legal data retention obligations and may not apply where retention is required by law.
• Right to restrict processing: you have the right to request that ck97 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

While ck97 employs industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ck97 will notify affected players and relevant authorities in accordance with applicable data breach notification obligations.

Your continued use of the ck97 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so that you remain informed about how ck97 protects your personal data.